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Common questions

Customer Service

Your case is handled as soon as possible - within 72 hours. Have your order number ready for faster handling.
Mail: kundtjanst@geggamoja.com
Phone: +4687582882

  • I'M TRYING TO PLACE AN ORDER WITH A PROMOTIONAL CODE BUT ITS NOT WORKING - WHY?

    There can be many reasons why a promotional code can no longer be activated. Here are the most common reasons.

    1. You may have used the code before, our codes can only be applyed ones. 
    2. You have added items in your basket, activated the code but then had problems with the payment. When the code is already used and we ask you to contact kundtjanst@geggamoja.com to get help with you order. 
    3. Does the code for the goods you have in the basket? Please note many of our promotional codes are not for products at sale.

  • CAN I CANCELED A PLACED ORDER?

    Yes you can canceled a placed order as long as the order has not left the warehouse- please send us an email to kundtjanst@geggamoja.com
    We will do our best to help you out.

  • GDPR

    At Geggamoja, we protect your privacy and always strive for a high level of data protection (eg we would never sell your personal data to another company). This policy explains how we collect and use your personal information. It is important that you understand and understand the policy and feel safe in our processing of your personal data. You are always welcome to contact us if you have any questions. kundtjanst@geggamoja.com. Geggamoja privacy policy

  • HOW DO YOU WORK SUSTAINABLE

    Most of our products are made from organic cotton and sustainable materials that are certified by GOTS.
    GOTS stands for Global Organic Textile Standard.

    GOTS demands rigid environmental criteria on the entire manufacturing process, from raw material to final product. It includes everything from farming, harvesting, production, processing, manufacturing, packaging and branding. There are strict regulations about chemical use and recycling and waste management. Please read more about our sustainability work here!

  • HOW DO I WASH A GARMENT GEGGAMOJA BEST?

    Geggamojas wash clothes best at 40 degrees . About 5 % shrinkage can occur so the dryer does not . All our garments are labeled with detailed cleaning information.
     

  • HOW IS OUR SIZES?

    Our clothes are spacious in size. Jeans and pants often have adjustable elastic waist. More information can be found under each garment.
    Please check out our size guide here! If you need any information please email us and we will help you. kundtjanst@geggamoja.com

  • HOW CAN I PAY MY ORDER?

    Idag kan du betala dina varor på Geggamoja.com med VISA/MasterCard eller faktura via Klarna. Båda betalningssätten är kostnadsfria.

    Dina uppgifter skyddas genom ett Svenskt företag som heter DIBS. DIBS hanterar online-verifiering av kreditkort på ett säkert, snabbt och enkelt sätt. Läs mer på www.dibs.se Via Klarna erbjuder vi dig att betala din beställning med faktura. En snabb kreditupplysning görs i samband med din beställning och du får direkt besked om du blivit godkänd. Betalningstid är 14 dagar. Tänk på att du måste fylla i rätt adress och postnummer när du blir medlem för att ditt fakturaköp ska bli godkänt. Nu kan du även betala med Klarna direkt. Om du tidigare gjort ett köp med Klarna och registrerat ditt kontonummer till "mitt Klarna" så betalar du din beställning via klarna direkt. Snabbt, smidigt och enkelt. Har du någon fråga gällande din faktura ska du vända dig till vår samarbetspartner Klarna som administrerar alla våra fakturor. Du når dem genom att ringa 08-120 120 00 eller via e-post: info@klarna.se OBS! Betala med faktura gäller endast för kunder bosatta i Sverige.

    Läs mer om dina betalningsmöjligheter under köpvillkor

  • HOW DO I MAKE A RETURN

    If you would like to make an exchange or receive a refund for purchased products, the following rules apply.
    You need to return and exchange within 14 days. You have the right to open the packaging to look at the goods. The products must be in a non-used condition.
    The shipping cost for the return is paid by the customer.
    Fill in the returnform.
    Returnform
    To return an item, do the following.
    1. Fill in the attached returnform. Send the return to: GEGGAMOJA / CO: DreamLogistics Box 195 56624 HABO SWEDEN
    2. If you want to make an exchange please contact our Support
    3. Customer is responsible for return postage.
    4. We will then process your return.

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